Privacy Policy
Confidentiality and the security of your personal information is something we take seriously. We will only use your information for the purposes of engaging with you, to provide guidance, advice or treatments. If you provide us with someone else's information, you must obtain the relevant authorisation to do so.
We try to be as paperless as possible with very little physical information held on-site at company offices. Our primary storage method is an Enterprise level IT system and therefore held electronically. Any physical information that you or your authorised agents (accountants, solicitors, insurers etc) might provide us is scanned in and then either returned to you or where appropriate, securely destroyed.
We will only share information when instructed to do so by you or any authorised agent. To illustrate, this typically occurs when we are referring you to one of our referral partners such as a dentist or specialist. It is worth knowing that we send the information to them, we do not use third parties nor do they have direct access into our systems.
It is also possible that our contracted locum service, IT providers (Zoho, Xero), compliance advisers and assessors or regulatory bodies such as the Dental Council or NZ Oral Health Association or an organisation purchasing Smooch Limited under strict non-disclosure agreements would need access to information for the purposes of running the business should a key person in the business be incapacitated or unavailable for either a short time or permanently, for assessing the business, maintaining IT systems and compliance with established regulation. Otherwise, access to your information is available only to staff of the firm and by you, where the Privacy Act 2020 gives you the right to request access to and correction of, your personal information.
Like many companies, technologies such as: cookies, beacons, tags and scripts are used by SMOOCH Dental Spa. These technologies may be used in analysing trends, tracking users’ movements around the website and to gather information about our user base as a whole. We use cookies to remember users’ settings, which could then be used for advertising purposes by third-party vendors including Google and Meta to serve ads on sites across the internet. Cookies can also be used to serve ads based on someone’s past visits to our website. The data collected is encrypted and does not include any personally identifiable information. Users can control the use of cookies by opting out at the individual browser level.
As a final note, any advice provided as a result of our analysis can only be as good as the information received from you, so we ask that you provide us with the information we request. Without relevant and correct information about your personal medical situation, we run the risk of giving advice or treatment that are not appropriate to your needs. If you are unsure as to why we need certain information please ask so that we can explain by contacting us here.
